Monthly Archives: February 2009

Always let your boss have the first say.

A sales rep, an administration clerk, and the manager are walking to lunch when they find

an antique oil lamp.

They rub it and a Genie comes out.

The Genie says, ‘I’ll give each of you just one wish.’

‘Me first! Me first!’ says the admin clerk. ‘I want to be in the Bahamas , driving a

speedboat, without a care in the world.’

Puff! She’s gone.

‘Me next! Me next!’ says the sales rep. ‘I want to be in Hawaii , relaxing on the beach with

my personal masseuse, an endless supply of Pina Coladas and the love of my life.’

Puff! He’s gone.

‘OK, you’re up,’ the Genie says to the manager.

The manager says, ‘I want those two back in the office after lunch.’

Moral of the story

Always let your boss have the first say.

Common Resume blunders you can avoid.

Common Resume Blunders By Kim Isaacs, Monster Resume Expert 

Make sure your resume is in top-notch shape by avoiding the top 10 resume blunders:

1. Too Focused on Job Duties Your resume should not be a boring list of job duties and responsibilities. Go beyond showing what was required and demonstrate how you made a difference at each company, providing specific examples. When developing your achievements, ask yourself: * How did you perform the job better than others? * What were the problems or challenges faced? How did you overcome them? What were the results? How did the company benefit from your performance? * Did you receive any awards, special recognitions or promotions as a result?

2. Flowery or General Objective Statement Many candidates lose their readers in the beginning. Statements such as “a challenging position enabling me to contribute to organizational goals while offering an opportunity for growth and advancement” are overused, too general and waste valuable space. If you’re on a career track, replace the objective with a tagline stating what you do or your expertise.

3. Too Short or Too Long Many people try to squeeze their experiences onto one page, because they’ve heard resumes shouldn’t be longer. By doing this, job seekers may delete impressive achievements. Other candidates ramble on about irrelevant or redundant experiences. There is no rule about appropriate resume length. When writing your resume, ask yourself, “Will this statement help me land an interview?” Every word should sell you, so include only the information that elicits a “yes.”

4. Using Personal Pronouns and Articles A resume is a form of business communication, so it should be concise and written in a telegraphic style. There should be no mentions of “I” or “me,” and only minimal use of articles. For example: I developed a new product that added $2 million in sales and increased the market segment’s gross margin by 12%. Should be changed to: Developed new product that added $2 million in sales and increased market segment’s gross margin by 12%.

5. Listing Irrelevant Information Many people include their interests, but they should include only those relating to the job. For example, if a candidate is applying for a position as a ski instructor, he should list cross-country skiing as a hobby. Personal information, such as date of birth, marital status, height and weight, normally should not be on the resume unless you’re an entertainment professional or job seeker outside the US.

6. Using a Functional Resume When You Have a Good Career History It irks hiring managers not to see the career progression and impact you made at each position. Unless you have an emergency situation, such as virtually no work history or excessive job-hopping, avoid the functional format. The modified chronological format, or combination resume, is often the most effective. Here’s the basic layout: * Header (name, address, email address, phone number). * Lead with a strong profile section detailing the scope of your experience and areas of proficiency. * Reverse chronological employment history emphasizing achievements over the past 10 to 15 years. * Education (new grads may put this at the top).

7. Not Including a Summary Section That Makes an Initial Hard Sell This is one of the job seeker’s greatest tools. Candidates who have done their homework will know the skills and competencies important to the position. The summary should demonstrate the skill level and experiences directly related to the position being sought. To create a high-impact summary statement, peruse job openings to determine what’s important to employers. Next, write a list of your matching skills, experience and education. Incorporate these points into your summary.

8. Not Including Keywords With so many companies using technology to store resumes, the only hope a job seeker has of being found is to sprinkle relevant keywords throughout the resume. Determine keywords by reading job descriptions that interest you, and include the words you see repeatedly in your resume.

9. Referring to Your References Employers know you have professional references. Use this statement only to signal the end of a long resume or to round out the design.

10. Typos One typo can land your resume in the garbage. Proofread and show your resume to several friends to have them proofread it as well.

This document is a reflection of you and should be perfect.

The Art of Cold Calling

The obituary for cold calling is premature. While in the perfect world, your phone would be ringing off the hook all day with clients offering you business, the reality is that if you want business, you need to go after it, and cold calling is an effective sales tactic if it’s done properly.

But many small business people would rather spend an entire day in a dentist’s chair than go cold calling. Does the thought of cold calling makes your stomach drop to your toes? These cold calling tips won’t eliminate your fear, but they will help you make cold calling a more successful experience.

1) Focus on the goal when cold calling.

Beginners tend to think that cold calling is about making the sale. It’s not. It’s about getting the chance to make the sale. Specifically, the purpose of a cold call is to set an appointment to make the pitch.

2) Research your markets and prospects.

You need to target your cold calling to the right audience. Use market research to focus on your target market. (See How To Find And Sell To Your Target Market.) Then find out as much as you possibly can about the company or individual you’re going to cold call in advance. This gives you the huge advantage of being able to talk about their business and their needs when you call them.

3) Prepare an opening statement for your cold call.

This lets you organize your thoughts before cold calling, and helps you avoid common mistakes in the cold call opening that would give the person you’re calling the chance to terminate the conversation. For instance, you should never ask, “Is this a good time to talk?” or “How are you today?” Don’t read your opening statement into the phone, but use it as a framework to get the conversation off to a good start.

4) What should be in the opening statement of your cold call?

This organizational scheme (from works well: “Include a greeting and an introduction, a reference point (something about the prospect), the benefits of your product or service, and a transition to a question or dialogue. For example, ‘Good afternoon, Ms. Marshall. This is Ken Brown with Green Works. I read in the local paper that you recently broke ground for a new office complex. We specialize in commercial landscape services that allow you to reduce in-house maintenance costs and comply with the city’s new environmental regulations. I’d like to ask a few questions to determine whether one of our programs might meet your needs.'”

5) Prepare a script for the rest of your cold call.

Lay out the benefits of your product or service and the reasons your prospect should buy. Write out possible objections and your answer to them. Without a script, it’s too easy to leave something out or meander. Once again, it’s not that you’ll be reading your script word for word when you call, but that you’ve prepared the framework of the cold call in advance.

6) Ask for an appointment at a specific time when cold calling.

Say, “Would Wednesday at 11 a.m. be a good time to meet?” instead of saying, “Can I meet with you to discuss this next week?”

7) Remember that gatekeepers are your allies not your foes.

Be pleasant to whoever picks up the phone or is guarding the inner sanctum when cold calling. Develop strategies to get the gatekeeper on your side. Sometimes asking, “I wonder if you could help me?” will help you get the information you need, such as the name of the right person to talk to or when the best time to contact the prospect is. Learning the names of gatekeepers and being friendly when cold calling helps, too.

8) Smooth the way for your cold call by sending prospects a small, unique promotional item.

This helps break the ice and makes your business stand out from the crowd. Pat Cavanaugh, sales guru of, says, “It’s amazing. A $2.15 crazy little item we’ve sent out has helped us get Fortune 500 accounts. When we call, they say, “Oh yeah….you were the one that sent me that…”

9) Do your cold calling early in the morning, if possible.

That’s the best time to reach the decision maker directly, and for most people, the time that they’re most energized.

10) Be persistent when cold calling.

“Eighty percent of new sales are made after the fifth contact, yet the majority of sales people give up after the second call” (

And above all, practice, practice, practice. While cold calling may never be much fun for you, you can get better at it, and the more you practice cold calling, the more effective a sales tactic it will be. So get your script and your call list together and reach for the phone. The people who want to do business with you are out there – but you have to let them know about you first.


General Manager

Company Details:

The opening is for our client which is situated at Mumbai’s western suburb – Andheri. 

The company is a leading integrated marketing services organization in India with over 1200 employees and 10 years of rich experience in servicing some of the best Indian and Multinational brands. Our businesses range from Direct Marketing and BPO services (voice & non voice) to Internet Retail and Rewards & Premiums. 

Required Skills/Experience: 

We are searching for a General Manager of the Shared Services division which broadly includes Infrastructure, Technology and Enablement Services (staffing is part of enablement services). This includes a staff function of managing HR, Infrastructure, Technology and Operational Administration, as well as a line function of managing external clients and internal business groups for whom this Shared Services division provides staffing and employee services and complete infrastructure management services, including technology and general administration support.

 Although the Shared Services portfolio covers a variety of functions, the person heading the company MUST have relevant experience in managing large HR and admin assignments. He should be able to independently resolve complex issues and manage conflicts and have strong leadership capabilities to manage varied support function departments and also large outsourced teams at client locations or client-defined markets. Client & vendor management capabilities will require good presentation skills and excellent negotiation skills. Should be able to take quick considered decisions and lead from the front to create a Shared Services team that is prompt, efficient, process-driven and proactive in servicing internal & external clients.


 The following functional areas will fall under shared services:

  • general administration & commercial
  • infrastructure set up & maintenance (and all related compliances)
  • staffing services, recruitment, payroll processing, personnel administration, staff welfare, HR compliances
  • co-ordination with legal and other consultants
  • billing, collections & accounting 

Experience: 10-12 years’ work experience of which the last 4-5 years should be relevant to our job profile.

Salary: Best in the Industry

Kindly forward your updated resume only in word format with details about your current & expected CTC with notice period at the earliest.

Contact Person: Riddhima Sharma


Contact Number: 022-65931551/2

Contact E Mail: URL:

Trade Post Executive

Job Title:Trading Post Executive.

Job Description:

Describe product and list them on the internet.

Attend customer queries and resolve them via email.

Should be proficient with the internet.


Minimum Graduate. Undergraduate may be considered depending upon potential.

Excellent written communication skills.

Basic knowledge of computer and internet.

Location:Malad, Mumbai.


Email ID:

Phone No: 9768030011


Customer Relations Executive

Job Title:

Customer Relations Executive.

Job Description:

Interact and maintain relationship with customer.

Solve customer queries.

Follow up and send e-mails to client and customer.



Minimum Graduate.

Excellent verbal and written communication skills.

Basic knowledge of computer and internet.

Location:Malad, Mumbai.


Trupti Shandilya,

Executive HR,

Email ID:

Phone No: 65931551/52.



Business Development Executive

Job Description:

Follow up on acquired clients.

Face to face meetings with client.

Acquiring further business with existing clients.



Minimum Graduate.

Excellent communication skills.

Presentable personality.


Malad, Mumbai.


Trupti Shandilya,

Executive HR,

Email ID:

Phone No: 65931551/52.


Sr Research Analyst- Banking and Finance


·         Sr. Research analyst reporting into the Head of Research, responsible for taking the lead on research projects for our international clients.

·         The individual will be part of a growing organisation focused on providing research products to our UK / Europe based clients




1.       Engineer / MBA from a reputed institute

2.       Min 3 yrs exp in Business research / Banking / Financial services companies

3.       Must be able to demonstrate work that required analytical research output

4.       Must have experience in delivering at least 2 research projects in a lead role.

5.       Worked on research projects across at least 3-4 different industries, markets, countries etc.

6.       Strong business writing & excellent communication skills is a must


Good to have


7.       Consulting experience a plus but not mandatory

8.       Experience in research projects for educational institutes, especially MBA institutes will be a real plus

9.       Experience in managing a team of researchers is a plus but not mandatory

CTC – As per industry Standards Location- Mumbai

Please contact on

Tel- +91 65931551/52

Inside Sales Executive (URGENT)

Company Details:

The opening is for our client which is situated at Mumbai’s western suburb – Vile Parle (E). 

They require 5 Inside Sales Executive. Excellent growth opportunity considering business growth.

(We would preferably want people with some experience).

 ·         This could extend into a permanent job depending on individual performance and if the client decides to extend the project.

 ·         If the candidate is made permanent he / she will also have the opportunity of earning incentives depending on performance.


Required Skills/Experience:

·         Excellent Communication Skills

·         Analyze the market and make forecast

·         Excellent Presentation & Sales skills

·         Excellent Business Development Skills

·         Understanding of technology / software


In a nutshell the profile would be:-

·         To prospect corporate clients in India and close end to end sales over the telephone (inside sales, no field sales required)

·         Develop the channel sales opportunity and recruit Resellers for the client’s products all over the country.

·         Able to work in high pressure environment.

·         Ability to communicate with senior level management and convince them.

·         Develop a product sourcing capability within the country.


Added advantage:-

·         Existing network of Distributors and resellers for software products (primarily Project management and Call Centre Solutions)

·         Experiencein selling technical solutions to contact centers and have existing contacts with medium-big sized contact centers in India.


Kindly forward your updated resume only in word format with details about your current & expected CTC with notice period at the earliest.


Contact Person: Riddhima Sharma

Contact no. : 022- 65931551 / 65931552

Contact E-mail:


Process Analyst for Leading KPO

Job Title:  Process Analyst

Process: Operations

Report to:  VP Operations.



Summary: Incumbent should have comprehensive knowledge and skill on the domain/vertical. Besides, the incumbent should be good in data analysis, be process oriented, scientific and systematic in approaching the operational issues. Attention to detail and commitment to work are important traits.


Primary Responsibilities:


I Client Coordination:


  1. Responsible for all client communication and coordination.
  2. Responsible for client retention and account expansion.
  3. Responsible for clients’ satisfaction.


II Process Management:


  1. Responsible for process conceptualization, design and implementation
  2. Responsible for the resource identification, training and improving the efficiency of the resource   
  3. Responsible for setting the qualitative and quantitative performance measures which match client’s SLA
  4. Responsible for streamlining and improving the efficiency of the processes based on client requirements.
  5. Responsible for preparation of process documents required for successful implementation of the process.
  6. Responsible for employee harmony and team sprit within and among the teams in the organization.



Additional Responsibilities:

1.      Training the research executives, and other agents.

2.      Mentoring team leaders and Process specialists.

3.      Coordinating with other support functions like IT, software, HR and the Administration facilities within the organization for the efficient functioning of the process.


Knowledge and Skill Requirements:

  1. Bachelor’s degree with strong analytical skills.
  2. Good communication skills both, written and oral
  3. Have strong and in depth knowledge about Service industry.
  4. Good learning skills.

 Send your applications at or call +91 22 65931551/52

%d bloggers like this: