Manager Operations – eCommerce


We are looking for a Manager Operations – eCommerce for our client iStreet Network Limited which has  a game changing eCommerce project- iStreet Bazaar.  Please mail your applications to pooja@istreetnetwork.com  or call on 9987002541

Job Profile-

  • End to End People and Process Management of Core Operations, Customer relations and Fulfillment team
  • Role requires to deliver excellence in pre and post sales processes
  • Account management
  • Manage the entire process and ensure smooth workflow between Client Servicing, Imaging, Operations, Logistics and Invoicing Department
  • Ensure all service criteria are met investigating any anomalies with the warehouse or credit and report back to customers.
  • Manage and monitor undelivered orders, credit notes, refunds, exchanges, etc. Reply to customer emails, product queries, product/customer disputes etc.
  • Review annually carrier/postage, packaging and delivery options costs and Ensure promotions are communicated in advance to the warehouse to plan for extra volumes/headcount to maintain service
  • Generate Daily/Monthly/Weekly Reports

Requirements-

  • Graduate / Post Graduate
  • Min 4 years of Operational experience at a managerial level
  • eCommerce industry exposure will be an added advantage
  • Excellent communication skills

 

 

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About Navin Rane

Flying Horsemen

Posted on June 9, 2014, in Jobs @ NetSysCon and tagged , , . Bookmark the permalink. Leave a comment.

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