Customer Service Executive – Leading eCommerce Company@Lowel parel


We are looking for an Customer Service Executive for our client which is India’s #1 Dedicated Online Shopping Portal In Home Furnishing And Lifestyle Segment. Mail your applications to utkarsha@netsyscon.net or call 9773360352

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Job Description:

To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc. thru telephone and emails.  Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer. Serves customers by providing product and service information; resolving product and service problems.

Duties

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Contributes to team effort by accomplishing related results as needed

Desired Candidate Profile:

  • Must be graduate with basic computer skills
  • Good Communication Skills – both verbal and written
  • Highly self motivated, willing to learn and quick adaptation to new processes within less time frame
  • Able to think creatively and structure solution
  • Problem (customer problem) solving abilities
  • He/she should have the leadership skills and the ability to motivate and energize the fellow team members
  • The person should be able to tackle with diverse customers and the situations as well
  • Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
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About NSC

Business Head- NetSysCon

Posted on May 30, 2015, in General Discussion and tagged , . Bookmark the permalink. 1 Comment.

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