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Customer Relations Executive

Job Title:

Customer Relations Executive.

Job Description:

Interact and maintain relationship with customer.

Solve customer queries.

Follow up and send e-mails to client and customer.



Minimum Graduate.

Excellent verbal and written communication skills.

Basic knowledge of computer and internet.

Location:Malad, Mumbai.


Trupti Shandilya,

Executive HR,

Email ID:

Phone No: 65931551/52.



Opening for Sr. Public Relations Executive

Company Details:

A fast Growing Record management organisation dealing into various sectors across the Globe.

A firm incorporated in the year 2003 to address the growing demand for effective & efficient record management tools and processes.

The company is tied up with virtual record management & ITeS partners like Writer Corporation, NAX, CMC , Newgen Software, ViciSoft, Computing & Xerox. The company is the implementation partner for Vicisoft Technologies, Syntax Software Technologies, Kodak Scanners, Fujitsy Scanners, Plustek and Cardscan.

Client List. Enam Financials, ICICI Brokerage Services Ltd, AXIS Bank, CBof Punjab, HDFC, Aditya Birla Chairman’s office, Rentworks, EXIM Bank, L&T, Shriram Transport, Seimens Enterprise, 16 International Freight carriers, Kotak Life, Virgin Mobile, UTI Mutual, MCX, Airtel, Barclays, MCS, Radiocity, DSP Merly Llynch, and a host of other clients.


Minimum Graduate

Minimum Work Experience -2-3 years.

IT Background Preferred

Excellent Oral & Written Communication (English)

Job Description

  • Acting as the first point of contact and liaison with Corporates
  • Excellent Time management and Priorities Setting Competency
  • Creating and updating a database for the Corporate Clients
  • Ensuring Continues Relationship with the clients without any interruption by competitor companies.
  • Other public relations and communication/publication-related activities as appropriate.

Email us your applications at, or call on +91 22 65931551/52 (Riddhima, Trupti)

Business Development Manager

Company Details:

A fast growing record management organization dealing with various sectors across the globe.

A firm incorporated in the year 2003 to address the growing demand for effective and efficient record management tools and processes

The company is tied up with Virtual record management and ITES partners like Writer Corporation, NAX, CMC, Newgen Software, Vicisoft, Computing and Xerox. The company is the implementation partner for Vicisoft Technologies, Syntax Software Technologies, Kodak Scanners, Fujitsu Scanners and Plustek and Cardscan.

Client List. Enam Financials, ICICI Brokerage Services Ltd, AXIS Bank, CBof Punjab, HDFC, Aditya Birla Chairman’s office, Rentworks, EXIM Bank, L&T, Shriram Transport, Seimens Enterprise, 16 International Freight carriers, Kotak Life, Virgin Mobile, UTI Mutual, MCX, Airtel, Barclays, MCS, Radiocity, DSP Merly Llynch, and a host of other clients.

Job Description:

Business Development Manager is a result-oriented individual who has minimum 3 to 4 years of software selling experience. Targeting medium to large sized companies in the market, acquiring and developing business, the individual would be expected to be proficient at selling and closing the deal. Excellent presentation & communication skill is a must.


– To achieve/exceed target given by the company

– To identify & qualify leads & sales opportunities

– Responsible for Client Acquisition

Target Companies

Cold Calling

Handling Client Meetings

– To develop business from new relationships

– To strategize, negotiate & close business

Required Skills/Experience:

– MBA with 3 – 4 year’s software sales experience

– Good understanding of various business verticals

– Pleasing Personality & excellent communication skills

– Experience in Business Acquisition & Development

Salary : Best in The Industry

Kindly forward your updated resume only in word format with details about your current & expected CTC with notice period at the earliest.

Contact Person : Clamie
Contact no. : 022- 65931551 / 65931552
Contact E-mail :


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First Impression is not the Last Impression – Changing your First Impression

(Reference –


Earlier, they use to say that “Your First Impression is the last impression” and now, they say that “your first impression is not the last impression but long-lasting impression. Hence, there is a scope to rectify your “first impression” and at times there is also a need to do so. There are times when we think that we have made a mistake…we should not have carried ourselves the way we did and then we look forward to one chance to correct our “first impression”.

In this article, we will be discussing about this and other related issues such as things you should do or should not do to make a “Perfect” first impression; what will you do to change your first impression and will you give one more chance to someone to rectify his / her first impression.

Understanding the term – “First Impression” (FI)

Before talking about “First Impression” (FI), lets discuss, what is “impression” to start with. Though, your looks and appearance is a part of your impression but that is not the only thing, which matters. Your impression means your overall personality and it consists of:

1) The Way you carry yourself
2) Your Dress-up
3) The way you express yourself
4) Your Mannerism
5) Your Behavior
6) Your Communication
7) The way you treat the other person

These all are the traits which consist of impression and thereby are related to your FI.

For an impression to be called as FI, this must be your first meeting with that person. FI can be of two types – Planned and Unplanned. It is planned, when you are aware of it. For example,

1) Your job – interview,
2) Business meeting with client,
3) Dating,
4) You are invited as a guest

FI can be planned, when you are not prepared for it. For example, people looking at you when you are walking down the street; when you are traveling; when you are just passing through a place, you are at a place where people around you hardly matters to you etc.
This first impression process occurs in every new situation. Within the first few seconds, people pass judgement on you – looking for common surface clues. Once the first impression is made, it is virtually irreversible.
The process works like this:
A. If you appear to be of comparable business or social level, you are considered suitable for further interaction.
B. If you appear to be of higher business or social status, you are admired and cultivated as a valuable contact.
C. If you appear to be of lower business or social standing, you are tolerated but kept at arm’s length.
If you are in an interview situation, you can either appear to match the corporate culture or not, ultimately affecting the outcome.

For the purpose of this article, we will be concentrating on Planned FI because people making an impression about you, when you are walking down the street, hardly matters to anyone.

Changing your FI

Now, let’s discuss about this. Suppose you are at the receiving end, you met a person and he made certain opinion about you, it can be about your behavior or the way you carry yourself. Or he has read about you or has heard about you and based on that there was already some notion in his mind. You know that you are not what the other person is thinking or assuming about you. Will you make an attempt to correct that impression or assumption?

I asked this question in some of my training programs. I have asked this question to 748 people. I also discussed this with some of my friends. Around 67% of them said, “NO”. They will not make any attempt to change FI. They said that it hardly matter to us. Let anyone carry any impression that they want to carry. 26% said that once they know, what type of impression the other person is carrying, they might make an attempt to change that impression. 7% respondents remain neutral.

In my views, I think we are taking things a bit too lightly. It is true that, with so many people around us, it hardly matters what people think about you but if we take it in a positive manner, people will not remember who you are; they will not remember how you look like, but they will always remember how you made them feel like; how you treated them; how you behaved with them. I think it is very important to have a good impression. That is how people will remember you. Hence, though there is a very little possibility that you get “another chance” to rectify your impression but if you get, make a best use of it.

Giving a Chance to Someone to Improve the First Impression

Let’s be fair on this. We all know that your first impression might not be the impression that you want to create. Just, only in this article we also proved that. I asked one more question in my training programs. I have asked this question to 748 people. I also discussed this with some of my friends. We discussed the scenarios that suppose you are the person who is judging another person. You met a person and made certain opinion about him or her. Your assumptions about the person might not be correct. So, will you give that person another chance to rectify that “first-impression”? How easy or difficult will it be for you to change your first impression about that person? Around 34% respondents said that for them the first impression is the final impression and they will go by their gut feeling. 59% respondents said that they will give as many chances as possible to that person to rectify his / her FI. 7% respondents were neutral.

As some people expressed above that though they will be giving chances and opportunities to other people to rectify their first-impression but at the same time they also agreed that with this the other person will only be able to change the opinion and the first-impression will remain unchanged and locked in the memory. Hence, it is very important to go that extra mile and make a knock-out first impression.

Factors one should consider while making first impression

Basic principles to make the BEST “First Impression”

A. A Winning Smile: “Smile and the world smiles too.” So there’s nothing like a smile to create a good first impression. A warm and confident smile will put both you and the other person at ease. So smiling is a winner when it comes to great first impressions. But don’t go overboard with this – people who take this too far can seem insincere and smarmy, or can be seen to be “lightweights”.

B. A Word about Individuality: The good news is you can usually create a good impression without total conformity or losing your individuality. Yes, to make a good first impression you do need to “fit in” to some degree. But it all goes back to being appropriate for the situation. If in a business setting, wear appropriate business attire. If at a formal evening social event, wear appropriate evening attire. And express your individuality appropriately within that context.

C. Be on Time: The person you are meeting for the first time is not interested in your “good excuse” for running late. Plan to arrive a few minutes early. And allow flexibility for possible delays in traffic or taking a wrong turn. Arriving early is much better that arriving late, hands down, and is the first step in creating a great first impression.

D. Be Yourself, Be at Ease: If you are feeling uncomfortable and on edge, this can make the other person ill at ease and that’s a sure way to create the wrong impression. If you are calm and confident, so the other person will feel more at ease, and so have a solid foundation for making that first impression a good one.

E. Be Open and Confident: When it comes to making the first impression, body language as well as appearance speaks much louder than words. Use your body language to project appropriate confidence and self-assurance. Stand tall, smile (of course), make eye contact, greet with a firm handshake. All of this will help you project confidence and encourage both you and the other person feel better at ease.

Almost everyone gets a little nervous when meeting someone for the first time, which can lead to nervous habits or sweaty palms. By being aware of your nervous habits, you can try to keep them in check. And controlling a nervous jitter or a nervous laugh will give you confidence and help the other person feel at ease.

F. Be Positive: Your attitude shows through in everything you do. Project a positive attitude, even in the face of criticism or in the case of nervousness. Strive to learn from your meeting and to contribute appropriately, maintaining an upbeat manner and a smile.

G. Be Courteous and Attentive: It goes without saying that good manners and polite, attentive and courteous behavior help make a good first impression. In fact, anything less can ruin the one chance you have at making that first impression. So be on your best behavior. One modern manner worth mentioning is “turn off your mobile phone”. What first impression will you create if you are already speaking to someone other than the person you are meeting for the first time? Your new acquaintance deserves 100% of your attention. Anything less and you’ll create a less than good first impression.

H. Present Yourself Appropriately: Of course physical appearance matters. The person you are meeting for the first time does not know you and your appearance is usually the first clue he or she has to go on. But it certainly does not mean you need to look like a model to create a strong and positive first impression. The key to a good impression is to present yourself appropriately.

Start with the way you dress. What is the appropriate dress for the meeting or occasion? For business and social meetings, appropriate dress also varies between countries and cultures, so it’s something that you should pay particular attention to when in an unfamiliar setting or country. Make sure you know the traditions and norms.
Appropriate dressing and grooming help make a good first impression and also help you feel “the part”, and so feel more calm and confident. Add all of this up and you are well on your way to creating a good first impression.

I. Small Talk Goes a Long Way…: Conversations are based on verbal give and take. It may help you to prepare questions you have for the person you are meeting for the first time beforehand. Or, take a few minutes to learn something about the person you meet for the first time before you get together. For instance, does he play golf? Does she work with a local charitable foundation? Is there anything that you know of that you have in common with the person you are meeting? If so, this can be a great way to open the conversation and to keep it flowing.

There is no doubt that your first impression is very important and most of the times you get only one chance to make that knocking impact. It is also true that usually you do not get another chance to rectify your first impression. However, if you are lucky enough to get another chance, hold that with both hands and make an everlasting impact. Here, there are two types of people…people at your workplace, people in your family and those with whom you meet occasionally, once in a year or so…one should take care of that.

At the end, I only like to say, that it is very important to know the type of person you are going to meet and what type of future you are looking forward, involving that person in your life; so based on that…one should be prepared. This is life and in life, there is no retakes…only one shot



(Reference –


NetSysCon conducts training and conferences on regular basis. We offer training in-


  • Leadership Excellence
  • Goal setting
  • Managing for Performance  & Excellence
  • Discipline and Dismissal Procedures
  • Coaching and Mentoring


  • Professional Selling Skills
  • Sales Management
  • Negotiating skills

Customer Service

  • Managing Difficult Customers
  • Telephone Customer Service
  • Customer Service Excellence

Communication Skills

  • Presentation skills
  • Interpersonal Skills
  • Presentation Skills

Team Building

  • Team development through the development of a collaborative culture.

Contact us at or leave a comment so we could help you.

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